Shipping policy
SHIPPING POLICY
Thank you for shopping with Tropicasso. We currently ship orders within the United States from our U.S. fulfillment facility in Seattle, Washington.
U.S. SHIPPING RATES
Standard U.S. shipping is $7.95 per order to all 50 U.S. states, including Alaska and Hawaii.
Orders of $100 or more qualify for free standard shipping.
PROCESSING TIME
Orders are generally processed within 2–3 business days after your order is placed and payment is successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
Processing time is separate from shipping transit time.
ESTIMATED DELIVERY TIME
After your order has been handed to the carrier, estimated transit time is generally:
3–5 business days
Combined with our normal 2–3 business day processing time, most orders are expected to arrive approximately 5–8 business days after the order is placed.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, transportation disruptions, holidays, and other circumstances outside our control may affect delivery times.
SHIPPING CARRIER
Tropicasso currently ships U.S. orders using USPS (United States Postal Service).
The specific USPS service used may vary depending on the destination, package size, and other shipping requirements.
ORDER TRACKING
Once your order has shipped, a tracking number will automatically be sent to the email address provided with your order.
Please allow some time for USPS tracking information to update after the shipping label has been created.
PO BOXES AND MILITARY ADDRESSES
We can ship to PO Boxes and APO/FPO military addresses when USPS service is available.
Delivery times to APO/FPO addresses may be longer than our standard estimated delivery times.
SHIPPING DESTINATIONS
Tropicasso currently ships to addresses within the United States only.
We do not currently offer international shipping through our website.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your address before your order has entered fulfillment, contact us as soon as possible at:
We will make reasonable efforts to update the address, but we cannot guarantee that changes can be made after fulfillment has begun.
If a package is returned to us because the customer provided an incorrect or incomplete address, the customer may be responsible for the cost of shipping the order again.
DELAYED OR LOST PACKAGES
If your USPS tracking indicates that your package is significantly delayed or may have been lost, please contact us at:
We will assist in investigating the shipment with USPS.
If the package is confirmed to be lost, we will provide an appropriate resolution, which may include a replacement or refund.
TRACKING SHOWS DELIVERED BUT PACKAGE IS MISSING
If USPS tracking shows your package as Delivered but you cannot locate it, please:
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Check around the delivery location, including entrances, porches, mailboxes, parcel lockers, and other areas where USPS may have left the package.
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Check with household members or neighbors who may have accepted the package.
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Allow up to 2 business days, as USPS tracking may occasionally show a package as delivered shortly before the actual delivery occurs.
If you still cannot locate the package after this time, contact us at tropicassoshop@gmail.com, and we will assist you with investigating the shipment with USPS.
DAMAGED OR INCORRECT ORDERS
If your package arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.
Email:
Please include your order number and photographs of the item and packaging when relevant.
Please refer to our Refund & Return Policy for additional information regarding damaged, defective, or incorrect items.
U.S. FULFILLMENT LOCATION
Tropicasso orders are fulfilled from our U.S. fulfillment facility:
Tropicasso
4786 1st Ave S
Suite E8
Seattle, WA 98134
United States
Please do not send returns to this address without first contacting us and receiving return instructions.
CONTACT US
For questions regarding shipping, tracking, or delivery, please contact:
Tropicasso
Operated by Ever Vantage Limited
Email: tropicassoshop@gmail.com
Company Address:
Ever Vantage Limited
Flat/Rm 2504, Block 1, 25/F
Lippo Centre
89 Queensway
Admiralty
Hong Kong
U.S. Fulfillment & Returns:
Tropicasso
4786 1st Ave S
Suite E8
Seattle, WA 98134
United States