Shipping policy

Shipping Policy

Last updated: January 4, 2026

Thank you for shopping with us. Below you’ll find everything you need to know about how we process and ship orders.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order.
If we are experiencing a high volume of orders or unexpected delays, processing may take slightly longer. In such cases, we will notify you by email.

Shipping Locations

We currently ship to:

The United States and Canada
Other international destinations to come!

If your country is not available at checkout, please contact us before placing your order.

Shipping Rates & Delivery Times

Shipping charges and estimated delivery times are calculated and displayed at checkout.

Estimated delivery times:

United States: 2–5 business days after shipment
Canada: 3–14 business days after shipment (depending on destination and customs)

Delivery times are estimates and are not guaranteed.

Shipping Carriers

We ship orders using trusted carriers such as:

USPS
UPS
FedEx

The carrier used depends on your location and the shipping method selected at checkout.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for the tracking link to update.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, or fees imposed by your country. These charges are not included in our prices or shipping fees and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

Incorrect Address or Failed Delivery

Please ensure your shipping address is accurate at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

If a package is returned to us, additional shipping fees may apply to resend the order.

Lost or Delayed Packages

If your tracking shows the package as delivered but you have not received it, please contact the carrier directly first.
If you still need assistance, contact us at tropicassoshop@gmail.com within 7 days of the delivery date.