PRIVACY POLICY

Last updated: August 23, 2026

Tropicasso is a brand operated by Ever Vantage Limited, a company based in Hong Kong.

Ever Vantage Limited, operating as Tropicasso (“Tropicasso,” “we,” “us,” or “our”), operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Tropicasso is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit or use our website, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process categories of information including:

• Contact information, such as your name, email address, billing address, shipping address, and telephone number when provided.

• Payment and financial information, including payment method information, transaction details, payment confirmation, and related billing information.

• Account information, such as usernames, passwords, preferences, and settings.

• Transaction information, including products you view, add to your cart, purchase, return, or cancel, as well as your transaction history.

• Communications, including information you provide when contacting us for customer support or otherwise communicating with us.

• Device information, such as information about your browser, device, network connection, IP address, and other identifiers.

• Usage information, including information about how you interact with and navigate the Services.

Payment card information may be processed directly by Shopify Payments, payment providers, or other payment processors and may not be stored directly by Tropicasso.

SOURCES OF PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.

• Automatically when you visit or use the Services, including through cookies and similar technologies.

• From Shopify and service providers that help us operate the website and fulfill orders.

• From advertising, analytics, marketing, payment, shipping, and other business partners where permitted by law.

• From other third parties where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing and Improving the Services

We use personal information to:

• Process and fulfill orders.

• Process payments.

• Arrange shipping and delivery.

• Facilitate returns and refunds.

• Maintain customer accounts.

• Provide customer support.

• Send order and account notifications.

• Remember customer preferences.

• Improve our website, products, and customer experience.

• Recommend products that may be relevant to customers.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide marketing, advertising, and promotional communications.

This may include showing advertisements for Tropicasso products on other websites, social media platforms, search engines, or advertising networks based on your interactions with our website.

You may have rights to opt out of certain targeted advertising or sharing of personal information depending on where you live.

Security and Fraud Prevention

We may use information to:

• Detect and prevent fraudulent transactions.

• Authenticate accounts.

• Protect customers and our business.

• Investigate potentially illegal, unsafe, fraudulent, or malicious activity.

• Protect the security of our website and systems.

Communicating With You

We use personal information to respond to inquiries, provide customer support, communicate regarding orders, returns, shipping, and refunds, and otherwise maintain our business relationship with you.

Legal and Regulatory Purposes

We may process personal information when necessary to comply with applicable laws, respond to lawful government or regulatory requests, protect our legal rights, enforce our Terms and policies, or participate in legal proceedings.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business and provide the Services.

This may include sharing information with:

• Shopify, which hosts and operates our ecommerce platform.

• Payment processors and financial service providers.

• Shipping carriers and fulfillment providers.

• Customer service providers.

• Information technology and cloud service providers.

• Analytics providers.

• Advertising and marketing platforms.

• Fraud prevention and security providers.

• Professional advisers where reasonably necessary.

• Government authorities where required by applicable law.

We may also disclose information when you request or authorize us to do so.

Information may also be disclosed in connection with a business transaction such as a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to operate, protect, and improve its platform and services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers in countries other than the country where you reside.

We may also use Shopify features that use information about customer interactions with our store and other merchants to provide analytics, advertising, personalization, fraud prevention, or other functionality.

In certain circumstances, Shopify is independently responsible for its processing of personal information.

For more information about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy available through Shopify's website.

You may also use Shopify's Privacy Portal where available to exercise privacy choices relating to data processed by Shopify.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and the services that support it may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly.

• Remember customer preferences.

• Maintain shopping carts.

• Analyze website usage and performance.

• Prevent fraud.

• Measure marketing effectiveness.

• Provide relevant advertising.

Depending on your location, you may be provided with options to control certain cookies and advertising technologies.

You may also configure your browser to block or remove certain cookies, although doing so may affect the functionality of some portions of the Services.

TARGETED ADVERTISING AND PRIVACY CHOICES

Depending on where you live, applicable privacy laws may provide you with the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.

Where required, these choices can be exercised through the privacy options available on our website or through Shopify's privacy tools.

If you visit our website with a recognized Global Privacy Control (GPC) signal enabled, we may treat the signal as an opt-out request where required by applicable law.

THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites or services that we do not control.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

CHILDREN'S PRIVACY

Our Services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us at tropicassoshop@gmail.com so that we can review and, where required, delete that information.

We do not knowingly sell or share personal information of individuals under 16 for purposes where such activity is prohibited by applicable law.

SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required for legitimate business or legal purposes.

Retention periods may depend on factors including whether we need information to:

• Fulfill or document transactions.

• Maintain customer accounts.

• Provide customer service.

• Comply with tax, accounting, or legal requirements.

• Prevent fraud.

• Resolve disputes.

• Enforce agreements and policies.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information.

These rights may include:

• Right to Access or Know: You may request information about personal information we hold about you.

• Right to Delete: You may request deletion of certain personal information.

• Right to Correct: You may request correction of inaccurate personal information.

• Right to Data Portability: You may have the right to receive certain personal information in a portable format.

• Right to Opt Out: You may have the right to opt out of certain sales, sharing, or targeted advertising activities.

• Right to Appeal: In some jurisdictions, you may have the right to appeal a decision regarding a privacy request.

These rights are not absolute and may be subject to legal exceptions.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require evidence that the agent has authority to act for you.

EMAIL MARKETING

If you subscribe to promotional emails, you may unsubscribe at any time by using the unsubscribe link contained in our marketing emails.

Even if you unsubscribe from promotional communications, we may continue sending non-promotional messages relating to orders, transactions, customer service, returns, refunds, security, or your account.

INTERNATIONAL TRANSFERS

Ever Vantage Limited is based in Hong Kong and operates an ecommerce business serving customers in the United States.

Our website is hosted by Shopify, and we also use service providers located in different countries.

As a result, personal information may be transferred, stored, or processed outside your country or state of residence.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

COMPLAINTS

If you have concerns or complaints regarding how we handle your personal information, please contact us at:

tropicassoshop@gmail.com

Depending on where you live, you may also have the right to contact the applicable privacy or data protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, Services, legal requirements, or business operations.

When we update this policy, we will publish the revised version on this page and update the “Last updated” date.

Where required by applicable law, we will provide additional notice of material changes.

CONTACT

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

Tropicasso
Operated by Ever Vantage Limited

Email:
tropicassoshop@gmail.com

Company Address:
Ever Vantage Limited
Flat/Rm 2504, Block 1, 25/F
Lippo Centre
89 Queensway
Admiralty
Hong Kong