Contact information

Contact Us

We would be delighted to hear from you.

If you have any questions regarding an order, shipping, or our collections, our team is here to assist you with care and discretion.

Customer Care

📧 Email: tropicassoshop@gmail.com
🕰 Response time: Within 24–48 business hours
🗓 Availability: Monday to Friday

Order Assistance

For personalized support, please include your order number and the email used at checkout when contacting us.

Shipping & Delivery

For information regarding delivery timelines and shipping methods, we invite you to consult our Shipping Policy. Should you require further assistance, our customer care team will be pleased to help.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, including photographs of the item and packaging, so we may assist you promptly.