Refund policy
REFUND & RETURN POLICY
We want you to be happy with your Tropicasso purchase. If you are not satisfied with your order, you may request a return within 14 days of delivery.
Returns
To request a return, please contact us at:
Your return request must be submitted within 14 days of the date your order was delivered.
To be eligible for a return, the item must be:
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Unused
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In the same condition in which you received it
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In its original packaging, when applicable
Once your return request is approved, we will provide you with return instructions.
Please do not send products back without first contacting us.
After receiving return instructions, you must ship the return within 14 days.
We do not charge a restocking fee.
Return Shipping
For standard returns or change-of-mind returns, customers are responsible for arranging and paying for return shipping.
We strongly recommend using a tracked shipping service, as customers are responsible for the returned package until it is delivered to our return facility.
If you received an item that is damaged, defective, or incorrect, Tropicasso will cover the applicable return shipping costs.
U.S. Return Address
Approved U.S. returns should be sent according to the instructions provided by our customer service team.
Our U.S. fulfillment and returns facility is:
Tropicasso
4786 1st Ave S
Suite E8
Seattle, WA 98134
United States
Please contact us before mailing your return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery at:
Please include your order number and photographs showing the item and, when relevant, the shipping packaging.
We will review the issue and provide an appropriate resolution.
If the item is confirmed to be damaged, defective, or incorrect, Tropicasso will cover the applicable return shipping cost.
Sale Items
Items purchased during a sale or with a discount are eligible for our normal return policy.
Sale items are not automatically excluded from returns.
Non-Returnable Items
We do not currently exclude specific Tropicasso product categories from our return policy.
Products must still meet the return conditions described above.
Exchanges
We do not currently process direct exchanges.
If you would like a different item, please return the original item according to this policy. Once your return is processed, you may place a new order for the item you prefer.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued within 5 business days after inspection.
Refunds will be sent to the original payment method used for the purchase.
Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Original Shipping Charges
For standard or change-of-mind returns, original shipping charges are non-refundable.
If your order was damaged, defective, or incorrect, applicable original shipping charges may also be refunded.
Order Cancellations
You may request to cancel an order before fulfillment begins.
Please contact us as soon as possible at:
We cannot guarantee cancellation after an order has entered fulfillment.
If fulfillment has already begun or the order has shipped, the order will need to follow our normal return process after delivery.
Contact Us
If you have questions about a return or refund, please contact:
Tropicasso
Operated by Ever Vantage Limited
Email: tropicassoshop@gmail.com
Company Address:
Ever Vantage Limited
Flat/Rm 2504, Block 1, 25/F
Lippo Centre
89 Queensway
Admiralty
Hong Kong
U.S. Fulfillment & Returns:
Tropicasso
4786 1st Ave S
Suite E8
Seattle, WA 98134
United States